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Dealing with Conflict Effectively: Tools for Your Manager’s Toolbox
Organization Training in Conflict Management

Are you looking for tools to help you become a better manager?

Is workplace conflict decreasing productivity and morale and increasing costs?

Have you dealt with a difficult situation that you wish had gone better?

Are you a member of a team where conflict and tension are hindering success?

Does your employer depend on you to quickly and effectively manage workplace conflicts and prevent them from escalating?

This interactive, skill-based workshop is targeted at both management and staff who seek to enhance their ability to deal with conflict and other sensitive workplace issues. Workshops are conducted on-site and are customized to meet your organization's needs. The program is an ideal opportunity for organizations to:

  • build in-house capacity to address costly and disruptive workplace conflict more effectively
  • demonstrate the organization’s commitment to a harmonious work environment
  • provide managers, senior management, project leaders and staff at all levels the opportunity to develop the skills needed to enhance high-performing teams
  • special focus in working with residence life departments at local colleges and human service organizations.

Workshop Topics

  • Recognizing and managing conflict in the workplace
  • Understanding the dynamics of conflict
  • Common characteristics of people in conflict
  • Styles of responding to conflict
  • How conflict escalates: identifying factors
  • Strategies for de-escalating conflict
  • Intervention and prevention
  • Neutrality and dealing with bias
  • Giving and receiving feedback
  • Fostering teamwork and collaborative problem-solving
  • Having difficult conversations
  • Mediation overview: principles, process and mediator role

Setting Up a Workshop

To schedule your on-site training or receive information, call 617-876-5376 or email cdscinfo@communitydispute.org

Previous trainings have included organzations such as Boston Centers for Youth & Families, Cambridge Family & Children’s Services, Cambridge Housing Authority, Cambridge Police Department, Central Boston Elder Services, Digital Equipment Corporation, Fenway Community Health Center, Girl Scouts Patriots’ Trail Council, Somerville-Cambridge Elder Services.

Brochure (pdf)